Shipping & Returns
Return and Refunds
- All items are eligible for returns within 30 days upon receipt.
- U.S. returns are free.
- All items lost or damaged upon receipt will be replaced or refunded.
- Item must be in the original condition to be considered for a full refund.
- Note
- Worn earrings cannot be returned due to sanitary reasons.
- Custom-ordered jewelry cannot be returned. We will correct any issues we've made at no additional cost.
- Item showing sign of wear and damages may be charged reconditioning fees at our discretion.
- Shipping fees are non-refundable unless item is lost.
- The item(s) is mailed back within 14 days of return authorization
International Returns
- Return shipping is not covered for international orders.
- The item(s) is mailed back within 30 days of return authorization
- The original shipping charges will be excluded from the refund.
Return Instruction
- To Initiate a return request, contact us through message (Click) or email us at sales@everminejewelry.com.
- We will send you a pre-paid return label via postage or email to ship the item to us (US Only). International customers must send the item back to us at own cost.
- Once returned item is received, the refund will be processed back to the original method of payment.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive an Evermine gift card for the value of your return. Returning gift items must have proof of purchase to be considered for a refund.
For any exceptional cases or any return/refund inquiries, contact us at sales@everminejewelry.com.
Shipping and Processing
- All orders are processed within 1-3 business days.
- For personalized jewelry, please allow additional days for processing.
- All orders are protected from being lost or stolen during delivery.
- International shipping is subject to additional VAT / Import taxes and not included in the shipping cost. Please, refer to your country's custom details for more information.
- For international orders, a valid phone number and email address is required. Failure to provide this information may result in a delay or non-delivery of your order. Please ensure that you provide this information accurately during the checkout process to avoid any issues.
Shipping Table
U.S. Domestic Shipping
| Shipping Options | Order greater than $20 | Order less than $20 |
| Economy Shipping (2-7 Days) | Free | $5 |
| Faster Shipping (1-3 Days) | $5 | $8 |
International Shipping - Canada*
| Shipping Options | Order greater than $20 | Order less than $20 |
| Economy Shipping (1-4 Weeks) | $14 USD | $14 USD |
| Faster Shipping (6-10 Days) | $30 USD | $30 USD |
| Fastest Shipping (1-3 Days) | $35 USD | $35 USD |
International Shipping - Rest of the World*
| Shipping Options | Order greater than $20 | Order less than $20 |
| Economy Shipping (2-5 Weeks) | $14 USD | $16 USD |
| Faster Shipping (varies on location) | Calculated at Checkout | Calculated at Checkout |
*Note for International buyers: VAT / Import taxes are subject to be charged and is not included in the shipping cost. Please, refer to your country's custom details for more information.
*For international orders, a valid phone number and email address is required. Failure to provide this information may result in a delay or non-delivery of your order. Please ensure that you provide this information accurately during the checkout process to avoid any issues.