Q: What if I put in the wrong address?

A: If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. We cannot guarantee that your address will be changed to the correct address in time. Please email us at sales@everminejewelry.com.


Q: I never got an order confirmation email and/or shipping confirmation email. What should I do?

A: An order confirmation and shipping confirmation are always sent to the email address or phone number that was used at checkout. They often times end up in the spam folder, so please check there if you have not done so already. We frequently get asked this question by customers who entered a mobile number at checkout, instead of an email address. In this case, please check your texts, as an order and shipping confirmation text will always be sent.


Q: What if my package was returned to sender?

A: If your package is returned to us for any reason, you will be responsible for paying for the package to be sent out again.


Q: What if the item I received is damaged or faulty?

A: All of our items are carefully packaged. All items are thoroughly inspected prior to shipping. However, in the unfortunate case that an item is damaged while shipping, we will happily assist you in resolving this matter. Please email us at sales@everminejewelry.com.